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Habitia Help

Messaging your property manager

The tenant portal has a built-in Messages thread so you and your property manager can talk in one place — rent questions, repair follow-ups, move-out coordination — instead of scattered texts and emails. Everything stays attached to your lease as a record both sides can see.

For tenants

Open Messages in the portal (it appears once you have an active lease).

  • Type your message at the bottom and press Enter to send (Shift+Enter for a new line).
  • Your property manager is notified right away and their replies appear in the same thread.
  • The thread is per-lease and persists — you and your manager both see the full history.

Messaging is for conversation. To formally report something that needs a repair, use Maintenance requests instead — those become tracked work orders.

Prefer WhatsApp?

If your property manager has turned it on, the Messages page also shows a Chat on WhatsApp button. It opens WhatsApp with a short pre-filled introduction (your name and unit) so they know who is writing. Use it when you want a quick back-and-forth on your phone.

Two things to keep in mind:

  • WhatsApp chats are not saved in the portal or on your lease — only the Messages thread is.
  • If the button isn’t there, your manager hasn’t enabled WhatsApp. The Messages thread always works.

For property managers

Open the tenant’s lease (Leases → the lease) and switch to the Messages tab. You see the same thread the tenant sees.

  • Send a message and the tenant gets an in-app notification (and, if enabled, a push).
  • When a tenant messages you, it shows up in your notifications with a link straight to the lease thread.
  • Opening the thread marks the other side’s messages as read.

Because the thread lives on the lease, it stays with the record — useful later for context on a renewal, a dispute, or a move-out.

WhatsApp with tenants (optional)

If you turn on WhatsApp for tenants under Settings → Organization, two things appear: tenants get a Chat on WhatsApp button in their portal that opens a chat with your number, and the lease’s Messages tab shows a WhatsApp [tenant name] link that opens a chat with the tenant’s phone on file. Habitia doesn’t send anything on WhatsApp itself — both are shortcuts that open the app. Keep anything you may need on record in the Messages thread.

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