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Habitia Help

How tenants sign in

This article describes the tenant experience — what the people renting from you go through. As a landlord, you’ll want to know this so you can answer “how do I sign in?” when a tenant asks.

How a tenant gets a portal account

A tenant gets portal access one of two ways:

  1. You invite them. From the Tenants page, you (or another admin) trigger a portal invite (Adding a tenant has the “Invite to portal” button). The tenant gets an email with a setup link.
  2. They sign a lease. If you send a lease for signature to a tenant who doesn’t already have a Habitia account, the signing flow walks them through registration first.

Either way, the end state is the same: they have an email + password (or a Google account they used to register) tied to a Habitia portal user.

The tenant portal URL

Tenants sign in at:

https://app.thehabitia.app/portal/login

Tip: Bookmark this for your tenants on day one. Some tenants forget the URL and try to sign in through your public business page or by Googling “Habitia login” — give them the direct link.

What they see when they sign in

Two options on the sign-in page:

  • Continue with Google — if they registered with a Google account or already have a Habitia account tied to a Gmail.
  • Email + password — the standard form.

After signing in, they land on /portal/dashboard — their tenant home page. It shows:

  • Their current lease summary (rent, due day, end date).
  • The current balance and any upcoming charges.
  • Recent activity (payments, maintenance requests).
  • A list of action items (e.g., “Sign the renewal”, “Upload your move-in inspection”).

Screenshot: Tenant portal dashboard

Resetting a forgotten password

The sign-in page has a Forgot your password? link. Clicking it asks for the tenant’s email and sends a reset link to that address.

If the tenant doesn’t receive the email, check:

  1. Their spam/junk folder — first stop.
  2. Their email address on file — open their tenant record in Habitia. If you have the wrong email, fix it and re-send a portal invite (this creates a fresh setup link).

Note: You can’t reset a tenant’s password from your admin account. Password resets always go to the tenant’s own email — that’s a security boundary.

What if a tenant doesn’t have an email address?

Some tenants don’t use email regularly. Habitia requires an email for portal access because that’s where invites, password resets, and notifications go. Options:

  • Use a family member’s email with the tenant’s permission.
  • Skip the portal entirely — record all rent payments off-network and handle maintenance over the phone.
  • Help them create a free Gmail account in person at lease signing.

When a lease ends

When a tenant’s lease ends (expires, terminates, etc.), their portal access switches to read-only on that lease. They can still see past payments and download receipts. If they sign a new lease with you on a different unit later, the same account picks up where they left off.

What’s next