Subscription

The Subscription tab is where you manage your own billing with Habitia — what plan you’re on, when your next charge is, and how many units the plan covers. This is separate from the Rent Payments tab (which handles tenants paying you).

Open Settings → Subscription.

Note: Only the organization admin can manage the subscription. Other roles see a lock and a message that subscription billing is admin-only.

1. Your current plan

The top card shows:

• Plan name — Habitia Basic, Starter, Growth, or Scale.
• Status badge — Active, Trialing, Past due, or Free.
• Price and unit cap — what you’re paying and how many units the plan covers.

It also lists:

• Trial ends — only shown if you’re on a free trial.
• Next billing — the date your card will next be charged.
• Unit cap — how many units this plan allows. Charter Members see Unlimited (Charter Member) regardless of tier.
• Failed attempts — only shown if a recent charge failed. After 3 failures, the org auto-downgrades to Basic.

2. The Plans grid

Below the current plan, you’ll see four tiers side-by-side: Basic, Starter, Growth, Scale.

• Basic — entry tier. 60 days free, no card required. New orgs start here automatically.
• Starter — paid; covers a small portfolio.
• Growth — labeled Recommended by default; covers most independent landlords. The most popular tier.
• Scale — for larger portfolios. Doesn’t have a self-serve Select button — click Contact us to email support.

Click Select under any tier above your current one to open Stripe’s hosted checkout. Pay there and you’ll be returned to Habitia on the new plan.

Note: You can’t downgrade yourself via the Select buttons. Downgrades go through Stripe’s customer portal — click Manage subscription below.

3. Upgrade or manage from here

Two buttons sit between the current-plan card and the plans grid:

• Upgrade to Starter / Upgrade to Growth — quick-jump to checkout for the next tier up.
• Manage subscription — opens the Stripe customer portal in a new tab. Use this to update your card, change your billing email, download invoices, cancel, or downgrade.

Tip: If your card fails (status shows Past due), click Manage subscription and update your payment method. Don’t wait for the auto-downgrade — your unit cap drops to Basic and you may lose access to features your portfolio needs.

4. Redeem an access code

The Access code card at the bottom is where you enter a Charter Member code or a trial-extension code.

1. Paste the code (mixed letters and numbers, ~10 characters).
2. Click Apply code.
3. A confirmation appears with your new access end date. If the code grants Charter Member benefits, a “Charter Member benefits unlocked” message shows up.

Note: An org can redeem multiple codes over time, but only one is “active” at a time. Each new redemption fully cancels the previous one’s grant — typically you only redeem a new code when an extension is offered.

What’s next

• Lifecycle rules — the last tab in Settings, for tuning asset end-of-life signals.
• Rent Payments (Stripe Connect) — the other Stripe setup, for tenants paying you.